Why Choose Catharsis?
To make it easy for you to take the next step and commit to our services, we offer a few commitments of our own:
Our Full Value Guarantee ensures that you get themost value out of your support dollars by allowing you to apply unused support credit to purchase additional services. Catharsis Full Value Guarantee enables you to benefit from months where you have not taken advantage of our unlimited support services. Service credits are provided for unused support time and accumulated for up to one year. Service credits can be used to cover professional service costs that fall outside of your support contract such as network upgrades and new technology deployments.
The Catharsis Performance Guarantee is a concrete commitment to service excellence. Catharsis supports its performance guarantee through the use of Service Level Agreements (SLA). SLAs are a standard part of each subscription service agreement.The SLA identifies specific targets assigned to each service, the manner in which these targets are reported on, and the penalties for Catharsis not meeting these targets. Catharsis provides monthly performance reports that identify how well we performed against each target. In the event that monthly targets are not met, a credit is applied against the invoice.
We think your Catharsis solution will be such a comfortable fit that you'll want to continue to work with us for years to come. But if for any reason you decide differently,we make it easy for you to walk away.Our EasyExit Guarantee assures you a quick exit from many of our subscription support contracts. We'll even help you transition to a new service provider by providing relevant documentation on the technical environment we are supporting.
Catharsis support solutions guarantee you access to high quality IT service with technical staff who understand your IT environment. Through our all-inclusive service, we provide unlimited access to remote and site technical support and access to a wide range of information, skills and services from our professional IT service team.
Our Catharsis Office Support services allows you to scale up or down the level of service per device and the number of devices supported to meet the needs of your business. With 30 days notice and no contractual changes, we allow you to taylor your costs to your actual situation without renegotiations and contractual ammendments.
Our pricing is based on the number of devices (desktops, laptops, servers, etc.) supported. At a fixed cost per box, you can easily forecast your IT your support costs to better manage growth decisions and annual budgeting.
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